Refund policy

Please contact us first if you are not satisfied with your purchase and we will do our best to make things right for our customers. Your satisfaction is our top priority!

By placing your order, you agree to our terms of service and are aware of our shipping, return & refund policy. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or reprint.

Contact us within 30 days of receiving your order to submit a request for a refund or reprint. We will reprint any order where there is a print quality or adherence issue. If you'd like a refund or reprint for another reason, it must be approved by management first.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@spgcreations.com. Please note that returns will need to be sent to the following address: SPG Creations LLC, 11220 West Burleigh Street, Suite 100 #2010, Wauwatosa WI 53222, United States

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Also be sure to check that all details within your shipping address are correct before placing an order. An order confirmation email will be sent after placing an order to confirm all order details.

You can always contact us for any return question at support@spgcreations.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@spgcreations.com.